Booking terms – Parkside Pyhä Apartments Pyhätunturi

General terms and conditions for bookings

These terms are applied to all accommodation bookings by individuals, including online bookings through websites. If separate terms are agreed upon, these terms will not be applied. Group bookings may also fall under separate terms.
Creating a booking and cancellations

When creating a booking, the customer must provide their name, address, phone number or email address, time of arrival and departure and payment method. Only individuals aged 18 or older can make bookings. Bookings are binding once written confirmation is delivered to the customer (e.g. via email) and the customer has received a confirmation or booking number. Bookings require advance payment or confirmation with a credit card.

At the time of booking, the whole price of the booking is charged from the customers´credit card. Booking can be cancelled at least 3 weeks before the date of arrival. In that case Parkside Pyhä returns the payment excluding cancellation fee of 40 euros. Exceptions are Christmas, New Year and Easter, when cancellation has to be made 5 weeks before the date of arrival. If the cancellation is made after above mentioned deadlines, there will be no payback for the booking.

If the cancellation is made because of sudden serious illness, medical event or death of the person who has made the booking or his/her next of kin, the whole booking price will be returned excluded 40 euros booking cost. Cancellation has to be verified with a medical certificate or other reliable certificate within 7 days after cancellation.
We have added flexibility to cancellation policy due to COVID-19 situation. This applies to cancellations made after the end of the cancellation period, in which case refunds will no longer be made. In this case you may postpone your reservation for up to one year.

If the customer does not use their booking or wishes to change it, Parkside Pyhä reserves the right to charge the booking according to the cancellation policy.

Your stay at Parkside Pyhä

Your apartment will be available at 4 p.m. on your day of arrival. You must be checked out by noon on your day of departure. Parkside Pyhä may make changes to these times when necessary. For security reasons, only the hotel staff and checked-in guests are permitted inside the apartments. The maximum allowed number of guests for each room or cabin may not be exceeded. Each apartment can house maximum 6 persons at a time. There are beds for 4 persons at two different bedrooms and bed for 2 persons at the living room from the folding sofa. Price of the accomodation varies according the number of the guests, 6 persons being the maximum.

Good manners, rules and regulations must be followed on the property. Breaking said rules may lead to immediate removal from the property. In this case, any fees paid will not be refunded.

The hotel is not liable for any valuables that are not specifically left for safekeeping. All safekeeping must be agreed upon individually and the hotel reserves the right to charge a fee for it. If the goods left for safekeeping are exceptionally valuable, notification is required in advance. The hotel also reserves the right to decline safekeeping. The hotel is not liable for the guests’ belongings or vehicles within the hotel property.

The guests are liable for any damages they may cause, whether the damage is intentional or caused by negligence (e.g. smoking indoors). This includes damages to the rooms, cabins, hotel property, furniture, equipment or fixtures as well as other hotel guests or staff or their property. For damages caused by underage guests, the customer who booked the accommodation is liable, whether they are staying at the hotel or not. Unaccompanied minors must provide written permission from their guardian. All bookings for unaccompanied minors must be agreed upon in advance and the hotel reserves the right to refuse such bookings.

Pets
Pets are not allowed on the apartments expects on two of the specifically appointed pet apartments. Customer wishing to take a pet with him/her, must make a booking for a pet apartment. Fee for pet is 50 eur/pet/booking, max. 7 nights. Additional nights 10 eur/pet/night).

No smoking
Please remember, that smoking indoors (including on the terrace) is strictly prohibited. If the apartment has to be purified by ozonation, we will charge a cleaning fee of 200 €. Thank you for your consideration!